DEX SOLUTION
Digital Employee Experience for Hybrid Work
Gain unified, real-time visibility into remote worker connectivity, ISP performance, and system health. ReXRemote‑E2E and ReXRemote‑ISP give IT teams the proactive intelligence they need to resolve issues before employees even notice them.
WHAT IS DEX?
Digital Employee Experience Management
Digital Employee Experience (DEX) tools help IT teams measure, monitor, and continuously improve how employees interact with company-provided technology. Gartner defines the category as solutions that "continuously surface actionable insights, drive self-healing automation, and optimize support and employee engagement via near-real-time processing of aggregated data from endpoints, applications, employee sentiment, and organizational context."
For IT teams, DEX delivers greater visibility into device and application performance, reduced overhead through automation, and improved endpoint configuration and patch compliance. For employees, it means less digital friction, faster issue resolution, and a smoother technology experience every day.
The DEX market is experiencing rapid growth as enterprises invest in hybrid and remote work infrastructure. Large enterprises with 5,000+ employees are early adopters 30% had deployed DEX tools by 2024, with Gartner projecting 50% adoption by 2026. Leading vendors in the space include Nexthink, Lakeside Software, ControlUp, Riverbed, Omnissa, and TeamViewer—all recognized in the 2025 Gartner Magic Quadrant for DEX Management Tools.
THE REXLYTICS DIFFERENCE
Why ReXLytics for Digital Employee Experience
Unlike broad-scope DEX platforms that require extensive deployment, ReXLytics delivers focused, connectivity-first digital experience monitoring purpose-built for hybrid and remote work. Two complementary products—ReXRemote‑E2E and ReXRemote‑ISP—provide the deep visibility IT teams need, deployed in under one hour with no infrastructure changes.
Vendor-Neutral
Supports 19+ VPN, ZTNA, and VDI plug-ins including Cisco AnyConnect, Microsoft Always-On VPN, Zscaler, and more. No vendor lock-in.
Rapid Deployment
ReXLytics Telemetry AI Client and Server Agents install in minutes. Get comprehensive remote monitoring operational in under one hour with minimal IT overhead.
Eliminate Blind Spots
See what traditional monitoring misses—ISP performance, home network quality, and end-to-end connectivity layers from the hybrid worker’s perspective.
PRODUCT
ReXRemote‑E2E — End-to-End Monitoring
Unified end-to-end visibility into remote worker digital experiences. ReXRemote‑E2E monitors per-user connectivity data in real time, enabling IT to pinpoint and diagnose issues before they escalate into support tickets.
✓ Per-user end-to-end connectivity monitoring
✓ Real-time ISP issue identification and diagnosis
✓ Seamless ReXLytics platform integration
✓ Proactive issue detection and trend monitoring
PRODUCT
ReXRemote‑ISP — ISP Analytics
Remote ISP performance monitoring and quality analytics for hybrid workforces. ReXRemote‑ISP scores and ranks every employee’s home internet connection, pinpoints packet loss and jitter, and gives IT the data to diagnose connectivity issues at the source—before they impact productivity.
✓ ISP performance leaderboard and scoring
✓ Packet loss and jitter degradation detection
✓ End-to-end network node performance analysis
✓ Per-worker ISP quality data and trend monitoring
KEY CAPABILITIES
How ReXLytics Delivers Digital Employee Experience
Real-Time Connectivity Telemetry
Continuous collection of device, network, and application metrics from every hybrid worker endpoint. Monitor Wi-Fi signal strength, latency, throughput, and error events in real time—tagged with full context like VPN status and SSID.
Proactive Issue Resolution
Shift IT from reactive firefighting to proactive support. ReXRemote identifies connectivity degradation, ISP outages, and performance trends before employees submit tickets—reducing MTTR and help desk load.
ISP Performance Intelligence
The ISP Leaderboard scores and ranks every remote worker’s home internet connection. Detect packet loss, jitter, and throughput degradation at the ISP layer—a blind spot for most DEX tools.
Hybrid Work Analytics Integration
ReXRemote‑E2E and ReXRemote‑ISP integrate seamlessly into the broader ReXLytics Hybrid Work ERP platform, connecting connectivity intelligence with engagement, carbon, governance, and office utilization data.
BUILT FOR YOUR TEAM
Who Benefits from ReXLytics DEX
IT Operations & Help Desk
End-to-end visibility and ISP analytics eliminate guesswork. Resolve remote connectivity issues faster, reduce ticket volume, and shift from reactive support to proactive monitoring.
Network & Security Administrators
Monitor aggregated telemetry across your hybrid workforce. Spot ISP-level trends, VPN gateway performance issues, and connectivity patterns across geographies and departments.
Executive Leadership
Understand the true digital experience of your distributed workforce. Quantify connectivity quality, justify hybrid work infrastructure investments, and track ROI with clear DEX metrics.
Ready to Transform Your Remote IT Support?
See how ReXRemote gives IT teams end-to-end visibility into every hybrid worker’s connectivity and performance.